Customer Care | Novatium

We offer a customer service that allows you to receive, manage, organize, and in many cases automate and respond to customer incidents to provide them with a customized solution.

Support

We handle all types of user inquiries.

Incident management

We receive, process and resolve customer incidents with a +95% effectiveness rate.

Omni-Channel

We offer omni-channel services, including WhatsApp, Social Media, SMS, Email and Web Forms.

Continuous Improvement

We carry out performance diagnostics to identify areas for improvement in contact centers.

Loyalty

We value user information as a crucial asset for assessing service levels and providing tools for decision-making.

Post-sales

We provide follow-up after delivering a service to ensure user satisfaction.