Our services
We provide an efficient, high-quality support experience, resolving your incidents and managing your requests in an agile, coordinated and traceable way. This is how we ensure the continuity of your operation, make technology easier to use and support you in every need.
End User Service brings together remote and on-site support services designed to deliver a fast, efficient and close response, supporting you in managing and resolving incidents and requests through the following services.
Service Desk
First point of contact for managing IT incidents and requests, providing remote support, diagnosis, resolution and follow-up of every requirement. We offer 24/7 and multilingual support. SDI Gold Enterprise certified. We have operated the help desk of large corporate clients for over 20 years.
Technical Support
Remote and on-site support to resolve technical incidents and assist users, ensuring their equipment and tools work properly. We meet our clients' most demanding SLAs with our own solid network of technicians.
Contact Center
Multichannel support to manage inquiries, requests and communications, delivering agile responses and a close, efficient service experience.
Supplier Support
Management and coordination with suppliers and third parties, tracking incidents, requirements, warranties and services to ensure they are properly resolved.
Our greatest differentiator
Tangible benefits
Working with Novatium means adopting the latest technology advances without the need for large investments. With our expert professionals, we ensure improved operational efficiency and quality, delivering superior performance.
Smart help desk
We transform incident management with a help desk powered by artificial intelligence, able to automate up to 70% of resolutions. We combine technology, optimized processes and scalability to improve operational efficiency and adapt resources to demand.