We offer services for transformation in different industries, always adapting to an increasingly digital world. We assist different sectors in their comprehensive digital transformation, having expertise in the IT area, allowing them to focus their resources on the areas most in need, focus on the customer and improve their internal efficiency. Our agile services, are scalable and designed to promote the growth of your business.
Success Stories
Context: The client struggled with time management in the IT department to resolve user requests in a timely manner. This led to delays, manual errors when addressing queries, and the inability to provide a high level of service to internal users.
Solution: Novatium adopted a comprehensive approach to define the processes to be understood by the service for automation. This involved multiple meetings with the client to identify possible alternatives for automation and define the path forward. The client immediately benefited from cost reductions and a significant impact on the size of the team. The BOT solution achieved a query resolution and incident management rate of over 98%, with a reduction of 8 FTEs.
Context: The client faced challenges with the digital transformation of its hardware and feared it could not address the technological overhaul comprehensively and efficiently. Novatium analyzed the equipment and communicated the specific needs to be addressed.
Solution: Novatium offered a comprehensive solution throughout Argentina, replacing and mastering all the client's PCs.
Context: The client needed to unify the Customer Service Center.
Solution: Novatium designed and created the Major Clients Service Center. To achieve this, they provided 50 resources. Prior to their incorporation, the required profile was outlined, and a Specialist Training Program was developed.
Context: The client encountered difficulties in managing and communicating within the Administration area to interact efficiently with suppliers. Novatium analyzed the process flow and proposed implementing a BOT to manage and facilitate this communication.
Solution: Novatium developed and implemented an Omnichannel solution for client-supplier interaction through the web, Teams, Telegram, SharePoint, etc., allowing comprehensive management of received queries.