BPO| Novatium

The Business Process Outsourcing (BPO) involves hiring an external company to manage specific business functions, such as IT services, customer care, accounting, human resources, and data processing. Our clients benefit from improved attention and more efficient and sustainable processes.

BUSINESS PROCESS OUTSOURCING

BPO Model

Customer Management

Shared value business models, spirit of partnership, innovative thinking, competitive offerings.

Quality and Continuous Improvement

Monitoring of quality and team performance, process control and continuous improvement.

Data Security and Risk Management

Strong access management, continuity plan, security architecture and governance model.

Workforce Management

Forecasting, capacity planning, scheduling, dynamic staffing adjustment.

User Experience

Training in empathy, customer feedback management, customer experience optimisation experts.

Employer Experience

Recruitment, on-boarding, training, performance management, coaching, retention, careers, career development and satisfaction management.

Technology

The best tools and technology, modern working facilities.

Corporate Governance

Corporate culture and values, role and responsibility model, communication methods and tools, detailed reporting and analysis.

Our greatest differential value

+20

Years of expertise providing services

+600

Expert professionals

+50

Clients trust us

Tangible benefits

Working with Novatium means being able to incorporate the latest technological advancements without the need for significant investments. With our expert collaborators, we ensure improved operational efficiency and quality, resulting in superior performance.

Costs reduction

Our BPO services stand out for providing higher operational efficiency through optimized and fast processes, ensuring quick scalability to adjust resources according to demand.

Business Process Outsourcing (BPO)